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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5470
Experience:  B.Sc. Computer Science with Honors
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I am locked out of my kindle (reason I dont know) I cannot

Customer Question

I am locked out of my kindle (reason I dont know) I cannot download any books as I cannot unlock the Wi.Fi network as I cannot remember what password ***** used at the time I set up the kindle HELP pls Denis
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your wifi password ***** you router to connect your kindle.let me know how you are communicating with me on this chat are you on a computer?
Customer: replied 1 year ago.
yes i am in com with you on the pc
Expert:  Michelle replied 1 year ago.
let me know what is the operating system is it windows or mac
Customer: replied 1 year ago.
windows 7
Expert:  Michelle replied 1 year ago.
i believe your computer is connected to the same wifi router on which your kindle needs to be up.
Customer: replied 1 year ago.
that is correct
Expert:  Michelle replied 1 year ago.
good now follow the steps with me we will grab the router password ***** you can try it on your kindle to connect.
Expert:  Michelle replied 1 year ago.
Do you see the wifi icon on the bottom right hand side of the system tray?
Customer: replied 1 year ago.
i m not sure what do you mean (system tray)
Expert:  Michelle replied 1 year ago.
There is an optional Remote Connect Service - Quick ResolutionRemote access is an optional additional service offer with a minimal one-time flat fee ($12). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
Expert:  Michelle replied 1 year ago.
system tray is your start menu button location
Michelle and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
yah go ahead
Expert:  Michelle replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=67fa04e9-152d-4a91-b447-73a7c4be21cd Join Your Remote Desktop SessionHow Remote Desktop WorksAgree to the Remote Desktop Legal Disclaimer below.The Remote Desktop client file will automatically download to your computer.Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
hi michelle cannot find the box to click on the legal disclaimer ??
Expert:  Michelle replied 1 year ago.
scroll down the page you will see a green button
Customer: replied 1 year ago.
no cannot see a green button ??
Expert:  Michelle replied 1 year ago.
i will send you the remote link again try using a different browser.Or Click here
Expert:  Michelle replied 1 year ago.

Problem fixed using remote access.

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