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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am signed in with kobo and get ebooks regular my problem

Customer Question

I am signed in with kobo and get ebooks regular my problem my Visa card is now out of date and now kobo won't accept my new Visa card how do I do this
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your kobo ebook account.
Expert:  Michelle replied 1 year ago.
To Change your credit card or billing information follow the steps given below. Update your payment details at www.kobo.com or during checkout.Before updating your Kobo account with a new credit card, here are a few things to remember:Enter your billing address and postal code exactly like it appears on your credit card statement.If you have trouble purchasing a book using a new credit card, try entering abbreviated and full versions of the street names. For example 'Street' and 'St.', or 'Drive' and 'Dr'.If you're a U.S. customer, enter the postal code in full. For example,###-##-####Ensure that you're entering the address that's associated with your new credit card.Make sure that your new credit card has been activated.From kobo.com, click Sign in to sign in to your account.Enter your username and password.Click Continue.Open your account details with one of these options, depending on what you see:Click the Profile icon at the top right of the page, then click My Account.Click the Menu icon at the top left of the page, click the Profile icon, then click My Account.Click Account Settings.Click Payment Information.Click Change preferred payment method.Enter your credit card information and the billing address associated with that credit card.Click Save.
Expert:  Michelle replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further.

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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