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Quiksilver07070
Quiksilver07070, Consultant
Category: Computer
Satisfied Customers: 735
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Yea, I'm trying to connect to my DVR system from the program

Customer Question

Yea, I'm trying to connect to my DVR system from the program installed on my laptop and i get an error message stating that log in failed "unknown dev type".
Submitted: 1 year ago.
Category: Computer
Expert:  Pete replied 1 year ago.
Hi there,
What web browser are you using to attempt the connection? (e.g. Chrome, IE, Firefox)
Do you have another browser available that you can try?
Have you tried temporarily disabling any antivirus or firewall software?
Let me know if you would like remote assistance to help troubleshoot this.
Customer: replied 1 year ago.

Hi I'm trying to access it from the NetDrive.exe installed on my computer, not from a web browser. I have it installed on my other laptop and it works fine always. I know I have the right IP, Media Port, etc. I don't know why I get that error. I'm on Pacific Time in California, USA, so I won't be home until tonight and be near the laptop.

Expert:  Pete replied 1 year ago.
That's ok, we can continue later if it suits you better.
I am available until 6pm PST today.
Customer: replied 1 year ago.

Hi, do you have time today to continue? I'm available until 5pm PST.

Expert:  Pete replied 1 year ago.
Yes, I am available now...
Customer: replied 1 year ago.

ok I remembered my password ***** logged in to the web manager using firefox and it works to see current CCTV, but when I attempt to playback a camera from yesterday or any prior day I get an error that says "Create Connect Failed" referencing a path to C/Program Files/Mozilla firefox/plug-in container. So i don't know why I get that error.

Expert:  Pete replied 1 year ago.
The connection can fail if it is blocked by antivirus or firewall software.
Try disabling those and try again.
Customer: replied 1 year ago.

I disabled auto protect and firewall on Norton, but I still get the same message.

Expert:  Pete replied 1 year ago.
Try using a different web browser, or try using Mozilla Firefox without any add-ons and let me know if it works...
Customer: replied 1 year ago.

Still no luck. I tried in Chrome but I keep getting in a loop that asks me to install the netdriver.exe plug in but I already have it installed.

Expert:  Pete replied 1 year ago.
Have you tried Firefox without add-ons?
Customer: replied 1 year ago.

yes, there are no add ons on firefox right now. Can we fix this today if you take control of my comp for the extra $38? I'm willing to do it, I need this fixed in the next 90 minutes.

Expert:  Pete replied 1 year ago.
Hi Jason,
You have already tried most of what I was going to try.
I will see if the other experts can assist any further with this...
Expert:  Quiksilver07070 replied 1 year ago.
Hello, maybe I can take a whack at this. Most web based programs are written as IE as the browser of choice.Have you tried using Internet Explorer?If so, what version?
Customer: replied 1 year ago.

It's not working on IE, I'm running an old version since this is a Vista OS.

Expert:  Quiksilver07070 replied 1 year ago.
have a look at this link.Maybe when you try to play the video file, the wrong plugin starts?https://support.mozilla.org/en-US/kb/applications-panel-set-how-firefox-handles-files?redirectlocale=en-US&as=u&redirectslug=Options+window+-+Applications+panel&utm_source=inproduct
Customer: replied 1 year ago.

maybe but i don't see that plug in.

Expert:  Quiksilver07070 replied 1 year ago.
Welp...im spent......good luck man.

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