How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9907
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

My kindle has 'locked' with a large white square in the screen

Customer Question

My kindle has 'locked' with a large white square in the screen and I can't move anything
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue. Which model of kindle do you have please? touch, fire, etc...
Expert:  Randy Computer Tech replied 2 years ago.
For Kindle Paperwhite and kindle touch , you'll need to reset your device.Press and hold the power switch for 20 seconds then release. Then if it is still locked Tap the passcode field to bring up the onscreen keyboard. Type###-##-#### ***** then tap OK.
Expert:  Randy Computer Tech replied 2 years ago.
Please let me know if you need any other assistance.Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.Thank you very much!