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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
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Cant access account

Resolved Question:

cant access account
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youLet me know the version of windows installed on your computerare you facing a problem with kaspersky account or you are facing additional issues as well
Customer: replied 1 year ago.
Seem to be locked out of most programs
Customer: replied 1 year ago.
Windows 10
Expert:  Michelle replied 1 year ago.
did the problem start immediately after windows 10 updateare you able to connect to the internetlet me know what time you can be online so that i can assist you on this issue
Customer: replied 1 year ago.
powered up this morning and error 0x80070426 popped up then got critical process died, computer switched off then took an age to re-boot. now have access to my email and am checking other accounts
Expert:  Michelle replied 1 year ago.
ok thanks for the detailed informationwould it be fine if i remote connect and check and work directly on the issue for you
Customer: replied 1 year ago.
yes
Expert:  Michelle replied 1 year ago.
ok one moment..i will share the remote link with you
Expert:  Michelle replied 1 year ago.
please open the below link by typing it in the address bar of your browser's window
http://tinyurl.com/o62hcft
How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  Michelle replied 1 year ago.
remote chat:
michelleclive: hi
michelleclive: Michelle this side
michelleclive: i ma now connected to your computer
michelleclive: you can chat with me on this computer
michelleclive: on this chat window
Guest: ok got that seems strange
michelleclive: did you check kaspersky..is it working
Guest: yes it seems to be
michelleclive: ok i will run a quick check on your computer to find what caused that error
michelleclive: i will update you on this chat window
Guest: thanks
michelleclive: please leave the mouse
michelleclive: i have made few changes to the computer settings and hopefully the error should not repeat now
michelleclive: you can check any softwares that were not working before and let me know if they work now or not
michelleclive: you may check the system and let me know if it repeats or you face any problems and i will surely assist you further
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience: B.Sc. Computer Science with Honors
Michelle and 2 other Computer Specialists are ready to help you

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