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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5376
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I am getting various pop up adverts showing up on my PC. The

Resolved Question:

I am getting various pop up adverts showing up on my PC. The follow you type example wajam how can I block them.
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir/Ma’am please provide the following details so that I can understand the issue you arefacing more clearly 1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other2.Are you seeing this pop up messages on web browser like Internet explorer, Mozilla Firefox, Chrome or any other3.Which Antivirus is installed in the PC?Sincerely,JohnNote: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
Customer: replied 1 year ago.

Hi

Windows 7.

Google but also pops up when I open BBC news and other websites

Unsure what or if any anti virus installed

Expert:  John replied 1 year ago.
Thank you for the details.Please try the following1.Press windows key + R key that will open run box in that type inetcpl.cpl and press enter that will open internet properties window now click on delete under browsing history>>>select everything then click delete.Now click on advanced tab >>>click on restore advanced settings then click on apply.2.Please click on this http://www.malwarebytes.org/mwb-download/ (Do not click on any other links in the webpage the download will start shortly if not click on the Download now. It’s a free program for scanning and removing malwares from the computer) Download, install and update it then run a Threat scan which is under Scan. If it finds any threats select remove all. If it asks to restart please do so.3.Please click on this link to download a tool to find and remove adware’s in the PC https://toolslib.net/downloads/finish/1/ download and click on scan, once scan is finish click on clean. Then it will ask you to restart please do so.4.Once the above instructions are done install a plugin on Google chrome browser called adblock plus which you can get using this link https://adblockplus.org/ Now check it and let me know result.Note:- If you want me to remote access to your PC and do the above i can do that too which has additional charge that you can pay once the issue had been resolved. Let me knowSincerely,John
Expert:  John replied 1 year ago.
Sir/Ma'am were you able to do the above instructions and did it fix the issue,Please let me know the status.If it worked please rate my services/answer positively using the options just below this box or above this page select the rating and click on submit. If it didn’t work please let me know and we will try other options.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
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