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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have laptop Samsung np-r700 restored laptop back to another

Customer Question

I have laptop Samsung np-r700 restored laptop back to another time .I have lost my password ***** remember it, to reset password ***** need a floppy disc or a usb flash drive?//
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your computer. Let me know which password ***** are referring to is it the windows login password?
Customer: replied 2 years ago.
yes, logon password
Customer: replied 2 years ago.
I have tried passwords which I thought it might be but nothing I have tried works?
Expert:  Michelle replied 2 years ago.
you mean windows vista login password ***** ***** correct?
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
reset button states I should have a floppy disc , but I cant find one
Customer: replied 2 years ago.
hello. anyone there
Expert:  Michelle replied 2 years ago.
I am sorry for the delay.Have you ever created a windows password ***** disk on a cd/dvd?
Customer: replied 2 years ago.
no
Expert:  Michelle replied 2 years ago.
how many user account you have on this vista computer?
Customer: replied 2 years ago.
im an old man ,i cant remember if a floppy disc came with the laptop??
Expert:  Michelle replied 2 years ago.
how many user account you have on this vista computer are you the single user?
Customer: replied 2 years ago.
there was one before me , but I am the only one now
Customer: replied 2 years ago.
I have asked the previous acc, holder , but he knows nohing about it
Expert:  Michelle replied 2 years ago.
If you can call the previous owner and get the password ***** will help because the previous owner username and password ***** ***** administrator account and cannot be login in to your account without the admin password.
Expert:  Michelle replied 2 years ago.
other option is you can format the hard drive get a vista operating system disk and install clean windows.
Customer: replied 2 years ago.
when I got the laptop ,I changed the acc holder s name to mine and change the the password ? but then changed the pc to another time , that is why I have lost my password?/
Expert:  Michelle replied 2 years ago.
i am looking for free tools to recover vista password.
Customer: replied 2 years ago.
how do I get a operating systems disc
Expert:  Michelle replied 2 years ago.
you have to buy one from any computer store. If you can tell me the make and model number of the computer i can suggest you if it can run in windows 7 then you can prefer windows 7.
Customer: replied 2 years ago.
Samsung np-r700
Expert:  Michelle replied 2 years ago.
https://www.youtube.com/watch?v=_MoxHN7NqI0
Expert:  Michelle replied 2 years ago.
its a core 2 duo with 4gb ram and 250 gb hard drive good computer and windows 7 will be the best option for you to select.
Expert:  Michelle replied 2 years ago.
once you get windows 7 disk i can give you the steps how to install.