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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16045
Experience:  Over 10 years of professional experience.
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I have a Canon iRC3580 printer/scanner and a Dell M6300 laptop

Customer Question

I have a Canon iRC3580 printer/scanner and a Dell M6300 laptop running Windows 10
linked by LAN through a Bright Box Router.
I can print successfully.
When I try to set up "scan to file" on the One Touch button it does not accept my user name and password ***** but deletes them and leaves the boxes blank for the name and password ***** be re-entered.
I have tried every combination of name and password ***** might be relevant, to no avail.
Any ideas ?
Regards,
***** *****hough
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
On which screen is it not accepting the username and password?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.

Sorry for delay, I detailed process at length then web page became unavailable. let's try again.

On the Canon printer,

Additional features button,

Address book

one Touch button

Select *002

browse for server, and computer name

then "name and password" fields appear,

After submitting these they are blanked out ready for re-entry.

Expert:  Jason Jones replied 1 year ago.
Hello Steve,
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you,
Jason
Customer: replied 1 year ago.

Network cable through a BrightBox (supplied by Orange for my Broadband).

N.B. Printing works perfectly.

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Jason Jones and 3 other Computer Specialists are ready to help you
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 30 and click the circle button to start the remote application.