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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36809
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Having discarded windows 10 due to loosing my e mail via hotmail andsecurity problems whic

Resolved Question:

having discarded windows 10 due to loosing my e mail via hotmail andsecurity problems which norton advised would occur .......Windows 7 reinstalled but now getting message lasting 2/3secs periodically stating [ Recovering live Windows Database.]E mails now slow in coming through and unable to delete unwanted feeds .Only other thing is I installed a new canon pixma 490 printer after reinstallg windows7
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Are you using Windows Live Mail? Or do you use email at the hotmail.com (or outlook.com) website?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
I think it is windows live mail but certainly all e-mails addressed as mike-a- ..............@hotmail .co.uk I also receive news feeds via msn which I usually scan through quickly and delete but these are now piling up in deleted items and unable to delete.Itried to contact microsoft about problem giving this e mail address but they said this was a protected domain and I had to create a different one to access account prior to continuing. As you will no doubt surmise Not exactly an expert at this hope you can help thanks Mike
Customer: replied 1 year ago.
trying to send this now to you.
Expert:  Viet - Computer Tech replied 1 year ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
ok lets have a go.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=619c2657-09e1-40cb-b067-0312f724bcf2, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36809
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 5 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=619c2657-09e1-40cb-b067-0312f724bcf2, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/p3bnarm2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Do you still see my replies? Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, somehow we got disconnected. Can shut down / restart the computer, then go to the website below:http://tinyurl.com/p3bnarm, then save / run the item called Elsinore.ScreenConnect.Client again. Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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