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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40370
Experience:  Over 15 years of consulting to the IT industry
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My iPad has stopped accepting my password ***** therefore cannot

Customer Question

My iPad has stopped accepting my password ***** therefore cannot get WiFi. I have turned everything off and also the router but no change
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Hi there and welcome
What is the message you get when the iPad stops accepting the wifi password?
Please let me know.
Customer: replied 2 years ago.
Incorrrect password ***** OrangePam
Expert:  Richard replied 2 years ago.
Thank you
Do you have a windows computer already connected to the wireless network as we can double check the password ***** this.
Please let me know
Customer: replied 2 years ago.
Yes, I am on it now
Customer: replied 2 years ago.
That password ***** *****
Expert:  Richard replied 2 years ago.
Thanks
Can you press the windows key + R and type in
ncpa.cpl
Press enter
Right click on wireless network connection (or wifi) and select status
Then click on wireless properties.
Then click on the security Tab and then click in the check box Show Characters
you will then see the correct password ***** you need to use on the iPad.
Make sure to enter it in exactly as it is listed (eg: PASSword ***** ***** to passWORD).
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you