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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36809
Experience:  Over 15 years of consulting to the IT industry
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People cant hear me talk when i calll from my m2

Customer Question

people cant hear me talk when i calll from my m2
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
To confirm, you are referring to the Xperia M2 correct? as there are a few phones referred to as M2.
Please let me know.
Customer: replied 1 year ago.
yes sony experia m2
Expert:  Richard replied 1 year ago.
Thank you
Can you please go to Settings, Applications Manager (or manage apps depending on your firmware)
Then swipe to the list ALL
Locate Google Services Framework
Press it and press Clear Data
Then hold the power button and choose from the menu Power Off.
When the phone has powered off, power it on and tell me please if people can then hear you
Let me know the results please
Customer: replied 1 year ago.
it tells me it will clear all data
Expert:  Richard replied 1 year ago.
yes, but its system data, its not your data, I would warn you first.
Please proceed.
Customer: replied 1 year ago.
have just made 2 phone calls to two different people, they say no change, is my phone on its last legs?
Expert:  Richard replied 1 year ago.
Not necessarily, but now we need to do a firmware install
This WILL remove all data and return the phone to new, so please backup any data off the phone you wish to keep before doing this.
then go to Settings, Backup and Restore, and choose to do a Factory Restore.
Let this complete and when it has, setup the phone again and tell me if people can now hear you.
Let me know the results please

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