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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5486
Experience:  B.Sc. Computer Science with Honors
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I have a Thinkpad Tablet 10 and it will not boot up at all

Resolved Question:

I have a Thinkpad Tablet 10 and it will not boot up at all it is just a black screen - any ideas?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that your tab 10 is not powering on.how old is the tab pc?
Customer: replied 1 year ago.
I have only had it about a month
Expert:  Michelle replied 1 year ago.
so its under warranty dont worry if we find that there is a hardware problem then you can get it replaced for free.
Expert:  Michelle replied 1 year ago.
when you connect the charger does it show charging or do you see any led light.
Customer: replied 1 year ago.
No it doesnt show it... but then it doesnt anyway when it is charging - there is no indication of it. However we have tested the charger and it definitely has power, although I cant try it in another computer because we dont have one the same.
Expert:  Michelle replied 1 year ago.
you want to check the charger check the voltage rating must be 19 volts dc.
Customer: replied 1 year ago.
Yes it is..
Expert:  Michelle replied 1 year ago.
check if the charger is good and it connects fine to another computer.
Customer: replied 1 year ago.
I cant connect to another computer beacuse I dont have any here to check it with... but we have checked the power on it and it is fine
Expert:  Michelle replied 1 year ago.
you mean the charger is fine?
Customer: replied 1 year ago.
yes that is correct
Expert:  Michelle replied 1 year ago.
does this model have a removable battery on the tab pc
Customer: replied 1 year ago.
No it doesnt.
Expert:  Michelle replied 1 year ago.
unplug the ac adapter from the tab and then you push and hold down the power button on the tab for 40 seconds.
Expert:  Michelle replied 1 year ago.
after you release the button try to connect the ac adapter and push and release the power button and let me know if it powers on or not.
Customer: replied 1 year ago.
yes... it has done... sure wasnt doing that before though.. thanks I'll remember that trick for next time :)
Expert:  Michelle replied 1 year ago.
did it power on?
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Customer: replied 1 year ago.
Yes it has. MT
Expert:  Michelle replied 1 year ago.
Thank you for rating my service.

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