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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I cannot print from my hp psc1317 all in one printer

Customer Question

I cannot print from my hp psc1317 all in one printer
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please which version of windows (or Mac) you are using?
Thank you
Customer: replied 1 year ago.
windows 8
Expert:  Richard replied 1 year ago.
Thank you
Can you press the windows key + R and type in
services.msc
Press enter
Locate Print Spooler in the list
Click it and click stop then click it and click start.
Then try to print and tell me if you can now print please.
Customer: replied 1 year ago.
I have lots of trouble with my printer I can usually fix it but this time I have got in a muddle I have tried downloading the software
I think it may need unstllling and re installing aga nothing happening
Expert:  Richard replied 1 year ago.
ok... can you do the last set of instructions I gave you please? As it is the most common cause of the issue.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
I reckon it best if u could solve problem remotely please as u say it would save time
Expert:  Richard replied 1 year ago.
ok, please accept the request and I can then connect.
Richard and 3 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
will I disconnect from u if I do this
Expert:  Richard replied 1 year ago.
No, I will still be here, just come back here with the results from my instructions please.
Customer: replied 1 year ago.
sorry im lost now
Expert:  Richard replied 1 year ago.
ok, on which step of my instructions did you get lost?
Customer: replied 1 year ago.
hello im back
Customer: replied 1 year ago.
best we start again
Expert:  Richard replied 1 year ago.
ok, I have repeated the instructions again below for you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
cant see nothing about a login or password *****
Customer: replied 1 year ago.
it says disconnect from teamviewer
Customer: replied 1 year ago.
sorry im not been very helpful
Expert:  Richard replied 1 year ago.
ok, it looks like you already have Teamviewer open, so look at it and tell me the ID and PASSWORD *****
Customer: replied 1 year ago.
cant see
it on my screen
Expert:  Richard replied 1 year ago.
ok... I am not sure what you have done, but I think its best you restart your computer.
Then very carefully follow my instructions. Do not rush it please, but carefully follow the instructions and you will then get the ID and Password ***** give to me.
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
hello you still there
Expert:  Richard replied 1 year ago.
yes I am still here.
Have you restarted yet?
Customer: replied 1 year ago.
I was waiting for you to give me instruction
Customer: replied 1 year ago.
if I restart my computer I will lose you
Expert:  Richard replied 1 year ago.
its the same instructions.
You restart the computer and do the instructions I have been giving please (repeated below)
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
ok I will see u soon hopfully
Customer: replied 1 year ago.
hello im back
but still don't now what im doing
done what you said
got the team viewer on my screen
Expert:  Richard replied 1 year ago.
ok, if you have teamviewer on the screen the please give me the ID and PASSWORD.
Customer: replied 1 year ago.
when I download the teamviewer it come up with please close teamviewer before installing if team viewer starts automatically with windows right click on the team viewer icon in the notifaction area (system tray) and choose to exit team viewer I don understand
Expert:  Richard replied 1 year ago.
you ALREADY HAVE IT OPEN
Look at the program and give me HERE the ID and PASSWORD
Exactly as I have been saying in my instructions
Customer: replied 1 year ago.
I cant see no id and password
Expert:  Richard replied 1 year ago.
you will when you open Teamviewer, the program.
Customer: replied 1 year ago.
how do I do that
Expert:  Richard replied 1 year ago.
you open the program like any program on your computer you open.
You have downloaded and installed the program.
So now just open it, click start, all program and open it.
Customer: replied 1 year ago.
it does not give me an option to open the programme
Expert:  Richard replied 1 year ago.
ok, its going to be best you do the instructions, as I cannot seem to get you to do the instructions so I can connect and we have spent a few hours already on this.
Can you press the windows key + R and type in
services.msc
Press enter
Locate Print Spooler in the list
Click it and click stop then click it and click start.
Then try to print and tell me if you can now print please.
Customer: replied 1 year ago.
keeps coming up with that message I gave u earlier sorry
Expert:  Richard replied 1 year ago.
yes as you already have it open...
its going to be best you do the instructions, as I cannot seem to get you to do the instructions so I can connect and we have spent a few hours already on this.
Can you press the windows key + R and type in
services.msc
Press enter
Locate Print Spooler in the list
Click it and click stop then click it and click start.
Then try to print and tell me if you can now print please.
Customer: replied 1 year ago.
no it still wont print the print spooler says its running
Customer: replied 1 year ago.
maybe it might be best if I got a tech chap to look at it
Customer: replied 1 year ago.
are u still charging me
Expert:  Richard replied 1 year ago.
yes, but you do not look at the print spooler, you have to click it and STOP it then START it please.
Then try to print.
Customer: replied 1 year ago.
yes tried that but nothing happening
Expert:  Richard replied 1 year ago.
When did the problem first start?
Customer: replied 1 year ago.
last Thursday the printer came up with the error door open which it was not. I have changed the cartridges and paper I have not got the error anymore I have reinstalling the software several times I cannot get the printer to come up as the default printer in the printer set up
Expert:  Richard replied 1 year ago.
Go to the Windows 8 Start Screen and type restore point. When the search results appear click on the Settings category.
Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
Click on the System Restore button and you will be presented with the main screen for System Restore. Now click on the Next button and you will be shown a list of available restore points that you can restore.
Select the restore point you wish to restore by left-clicking on the entry once. Use a date when this was working, so before the printer stopped working
Then click on the Next button at the restore point selection screen. You will now be at a screen asking if you are sure you wish to perform the restore.
Click on the Finish button. System Restore will once again ask if you are sure you wish to continue. If you are sure, please click on the Yes button.
System Restore will now reboot your computer and begin the restore process. Please be patient as this can take quite some time.
Then tell me if you can print please.
Customer: replied 1 year ago.
how do I get to the windows 8 start screen
Expert:  Richard replied 1 year ago.
You just start typing on that screen.
Customer: replied 1 year ago.
cant find the windows start screen
Expert:  Richard replied 1 year ago.
You press the windows key on the keyboard (with the windows logo on it) and it takes you there.
Customer: replied 1 year ago.
got that but which I con do I use
Expert:  Richard replied 1 year ago.
none, you do the instructions I gave, which I repeated below..
Go to the Windows 8 Start Screen and type restore point. When the search results appear click on the Settings category.
Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
Click on the System Restore button and you will be presented with the main screen for System Restore. Now click on the Next button and you will be shown a list of available restore points that you can restore.
Select the restore point you wish to restore by left-clicking on the entry once. Use a date when this was working, so before the printer stopped working
Then click on the Next button at the restore point selection screen. You will now be at a screen asking if you are sure you wish to perform the restore.
Click on the Finish button. System Restore will once again ask if you are sure you wish to continue. If you are sure, please click on the Yes button.
System Restore will now reboot your computer and begin the restore process. Please be patient as this can take quite some time.
Then tell me if you can print please.
Customer: replied 1 year ago.
hello im back I finally have the id and password ***** team viewer
Customer: replied 1 year ago.
maybe u can have a go now please
Expert:  Richard replied 1 year ago.
ok, what is the ID and Password *****?
Customer: replied 1 year ago.
id is 117 198 281
password ***** *****good luck
Customer: replied 1 year ago.
have I got my pc back now can u change the monitor colour back please
Expert:  Richard replied 1 year ago.
I have signed off, as its printing now so all is now fixed.

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