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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have a kindle - it is broken. I have bought a new kindle

Resolved Question:

I have a kindle - it is broken.
I have bought a new kindle and want to register + keep my history
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Please turn on the new kindle, and follow the on-screen instructions, then when prompted, please sign in with the email address associated with your Amazon account previously, then you will get all your previous books / info back. Please let me know which step you are stuck at. Please reply back to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
I do not have the password ***** my account
Expert:  Viet - Computer Tech replied 1 year ago.
Please reset your Amazon account password ***** the website below:https://www.amazon.co.uk/passwordPlease let me know. Thank you.
Customer: replied 1 year ago.
sorry. this is not helping me to reset password
Customer: replied 1 year ago.
from my e-mail address you must be able to identify me
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. Is it Wi-Fi/wireless password ***** Amazon account password? etc.?Is there any error or message when trying at that web page? Are you stuck at any step?Do you also have a Windows or Mac computer? If yes, can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
windows
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=60ea40c9-887f-42a6-80cf-bd03596b02a9, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
Do you have Windows XP, Vista, or 7 or 8 or 10? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
guys, forget it.
I have used kindle for a long time, and hoped for help.
you just look for more money.
I will re register .
do not charge me for lack of help - this is disappointing
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry; I will waive the extra remote support free, and I will make sure to get all your previous books for you. And we guarantee our service, so don't worry. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
There is no additional cost, and we guarantee our service, so don't worry. Please do the following in order to connect remotely with me:1. Click on the website below in order to connect remotely with me:http://tinyurl.com/oy6f96s2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
Viet - Computer Tech and 3 other Computer Specialists are ready to help you