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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37697
Experience:  Over 15 years of consulting to the IT industry
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Computer

I have disconnected my Amazon Fire stick and have forgotten

my password.Can you help/
Submitted: 1 year ago.
Category: Computer
Ask Your Own Computer Question
replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
To reset the password
Enter an incorrect password ***** times.
Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window.
Enter your Amazon account password (this is the password ***** used to
register your device, and to sign in to Amazon).
Enter your new Parental Controls password.
Let me know the results please
Customer reply replied 1 year ago.
I am referring to a TV Firestick. There are none of the suggested items available on screen and few controls on the handset.
Richard, Computer Support Specialist replied 1 year ago.
yes this was the instructions I gave for.
It is then not for the parental controls your referring to, are you referring then to your password ***** your amazon account?
Customer reply replied 1 year ago.
Sorry I am computer illiterate. If it is the same password ***** is required as my Amazon account the answer is yes
Richard, Computer Support Specialist replied 1 year ago.
Its no problem, then what you need to do please is click on my link below and reset your password *****
https://www.amazon.com/gp/css/account/forgot-password/email.html
Then use this new password ***** the Firestick.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please
Richard, Computer Support Specialist replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you