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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37690
Experience:  Over 15 years of consulting to the IT industry
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Not used my PC in a while, turned it on and it seems stuck

Customer Question

Not used my PC in a while, turned it on and it seems stuck on 'Please press DEL to enter UEFI BIOS setting'. Lights on the keyboard are on and seem fine but nothing I press has any effect. Please help
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you remove the power cable and then hold the power button in for 60 seconds then release.
Then connect the power cable, turn on the computer and tell me if it now starts please.
Customer: replied 1 year ago.
Nope. No change
Expert:  Richard replied 1 year ago.
Are you using a wireless or cabled keyboard?
Customer: replied 1 year ago.
Cabled
Expert:  Richard replied 1 year ago.
ok, plug it into a different USB port on the computer
Then start it and keep tapping Delete
Does it then react?
Customer: replied 1 year ago.
Sorry, should have mentioned that I've already tried this. Will try again
Expert:  Richard replied 1 year ago.
ok, use a different port then before
Let me know the results please
Customer: replied 1 year ago.
Nope, used three different ports now. The lights on the keyboard come on just after the screen im stuck on comes up.
Expert:  Richard replied 1 year ago.
Thanks
It is the internal motherboard that has faulted.
It will be the chipset as it is complaining about the Bios but will not let you enter it.
I am really sorry about this and you are going to have to return the PC to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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