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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5098
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I keep getting an error report. Send test e-mail message.

Resolved Question:

I keep getting an error report.
Send test e-mail message. An unknown error occurred, error code 0x800cce05
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
Customer: replied 1 year ago.
I replied yes. What is the £11 for
Expert:  Kamil Anwar replied 1 year ago.
If you want me to connect remotely to fix it. Then it would be an additional service, if you want to be instructed on the steps to troubleshoot yourself then we can continue in the question/answer mode.
Customer: replied 1 year ago.
I will go for the Q & A
Expert:  Kamil Anwar replied 1 year ago.
Which e-mail client is it? Who is the e-mail with? And what are the SMTP / POP settings (server name, port, SSL) ?
Expert:  Kamil Anwar replied 1 year ago.
Also which anti virus software are you using?
Customer: replied 1 year ago.
it is with Mr site mail.
user name;***@******.***
incoming server; pop3.mrsitemail.com port 110 no SSl
outgoing server; smtp.mrsitemail.com port 25
Expert:  Kamil Anwar replied 1 year ago.
But the error comes up on Outlook right?
Customer: replied 1 year ago.
windows defender.I have this problem on 2 computer, It works ok on another
Customer: replied 1 year ago.
Outlook 2016
Expert:  Kamil Anwar replied 1 year ago.
Can you disable windows defender, then run this command in command prompt: sfc /scannow after it has finished, test and see if it then works.
Customer: replied 1 year ago.
how do I go in command prompt
Expert:  Kamil Anwar replied 1 year ago.
Are you on Windows 10?
Customer: replied 1 year ago.
yes, on all 3
Expert:  Kamil Anwar replied 1 year ago.
Click Start -> type cmd right click cmd and select run as administrator
Customer: replied 1 year ago.
i am waiting for the scan to complete
Expert:  Kamil Anwar replied 1 year ago.
It will take 10-20 minutes.
Customer: replied 1 year ago.
That email address works fine on my ipad and my galaxy s6 edge, but not in the outlook apps on either of the devices
Expert:  Kamil Anwar replied 1 year ago.
The issue doesn't seem to be with the email address but the corrupt system files or settings. You're getting the same issue on all 3 devices?
Customer: replied 1 year ago.
2 computer and 2 devices
Expert:  Kamil Anwar replied 1 year ago.
What are those 2 devices?
Customer: replied 1 year ago.
but works ok on a 3rd computer
Customer: replied 1 year ago.
the settings are the same on all computers
Expert:  Kamil Anwar replied 1 year ago.
Okay. Let the scan finish then update me with the results please.
Customer: replied 1 year ago.
the scan's finished. i'll restart and try again
Expert:  Kamil Anwar replied 1 year ago.
ok
Customer: replied 1 year ago.
Well done. The test email was successful. Thank you.
Expert:  Kamil Anwar replied 1 year ago.
Great. So this was a corruption issue. Since the issue has been resolved; a rating by clicking the star icon on this page would be greatly appreciated.
Customer: replied 1 year ago.
The 2 computers that it didn't work on are both new. The one that worked is over 5 yrs old.
I've done a rating. Thanks, bye
Expert:  Kamil Anwar replied 1 year ago.
Rating has not come through, you need to click the star icon and then click submit. Thanks
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