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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2335
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Open Office attachment sent AOL will not open!!!!

Customer Question

Open Office attachment sent AOL will not open!!!!
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Is this a document someone sent you or the other way around?And do you know if it was a word or spreadsheet document?Finally, what errors come up when you try to open it?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
Sent an attachment done in 'Open Office' which I could not open to check .. . .Friend could not open it either . . . Why?
Expert:  Martin replied 1 year ago.
It might be corrupted or you may have attached the wrong file - is the file still on your computer, the one you attached?
Customer: replied 1 year ago.
The file is still on my computer
Expert:  Martin replied 1 year ago.
May I connect to you remotely so I can help you out directly?
Customer: replied 1 year ago.
Yes
Expert:  Martin replied 1 year ago.
Are you contacting me from the computer in question?
Customer: replied 1 year ago.
yes
Expert:  Martin replied 1 year ago.
Thank you. Accept the remote support session then From your computer click the following link:https://ngmt.screenconnect.com/?Session=39ec6247-4fec-46bf-be53-c551fad87fa1Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin
Customer: replied 1 year ago.
I've done as you recommended but I'm not in a situation to be certain 'you medicine' has worked . . . . On a related point - I do not want to pay £28 per month as a standing order to JustAnswer.com . . . .How do I stand?
Expert:  Martin replied 1 year ago.
You do not need to pay per month, that is completely optional.I am not sure what medicine you are referring to, I merely sent you a request to start a remote support session which you declined so I was not able to connect to your computer.If you would like me to connect so I can fix the problem please accept the offer and let me know so we can begin ASAP.Warm Regards,Martin
Customer: replied 1 year ago.
I seem to have resolved the problem . . . . At least my attachments can be opened now!!! Thanks.
Sandy R
Expert:  Martin replied 1 year ago.
Oh that's great Sandy!If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin

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