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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Screen keeps jumping from one page to another & the desktop

Customer Question

Screen keeps jumping from one page to another & the desktop making it virtually impossible to type anything or do anything
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the make and model of the device with the problem?
Customer: replied 1 year ago.
Compaq PC
Expert:  Richard replied 1 year ago.
Is it a desktop computer or laptop?
Customer: replied 1 year ago.
desktop
Expert:  Richard replied 1 year ago.
thanks
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if you still have the problem
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Please do it remotely I just tried step 1 & nothing seemed to happen , I don't understand these things
Expert:  Richard replied 1 year ago.
yes
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Still installing , very slow internet here
Expert:  Richard replied 1 year ago.
no problem, let me know when you have the ID and Password *****
Customer: replied 1 year ago.
ID 170 492 046
Password 4214
Customer: replied 1 year ago.
is that what you need
Expert:  Richard replied 1 year ago.
yes, connecting now
Customer: replied 1 year ago.
Everything is still jumping around do you still have control ?
Expert:  Richard replied 1 year ago.
No, as I restarted the computer, did it restart yet?
Customer: replied 1 year ago.
Yes it restarted but the problem is still there, nothing has changed
Expert:  Richard replied 1 year ago.
ok, please run Teamviewer again and give me the Password ***** I can connect.
Customer: replied 1 year ago.
Download it again ?
Expert:  Richard replied 1 year ago.
No as you have it already installed, so just run it.
Customer: replied 1 year ago.
170 492 046
a1mh84
Expert:  Richard replied 1 year ago.
connecting.
Customer: replied 1 year ago.
Ok it did a reinstall but th rblem is still eristing if anytrhing is worse
Expert:  Richard replied 1 year ago.
unplug the keyboard, does it still happen?
Customer: replied 1 year ago.
It happened whilst unplugged but now appears to have stopped but then its just strted again
Expert:  Richard replied 1 year ago.
ok, go to Control Panel, User Accounts.
Make a new user account
Then restart the computer and sign in with this user account and tell me if you have the same problem with this please.
Customer: replied 1 year ago.
tried that & just as bad
Expert:  Richard replied 1 year ago.
Can you tell me the make and model of the computer please.
Customer: replied 1 year ago.
Compaq prosario SR5501Uk does that mean anything ?
Expert:  Richard replied 1 year ago.
it tells enough.
We have to do a reinstall of windows. We have exhausted all repair options and this leaves only the reinstall left.
Make sure first to backup all your data off the computer (programs you will need to reinstall again).
Then turn the computer off, turn it on and keep tapping F11 until you get to the recovery manager.
Perform a factory restore which will reinstall windows onto the computer which will then stop this switching.
Let me know the results please.
Customer: replied 1 year ago.
Does that mean back up my e-mail accounts ? I don't use any programs as such I just surf the web , Facebook & order goods & supplies via internet Plus banking
Expert:  Richard replied 1 year ago.
are your emails stored on the email server still?
If your not sure, whats the part of your email address AFTER the @ symbol?
Customer: replied 1 year ago.
I have 2 My general Hotmail e mail & my business e-mail ***@******.***
Expert:  Richard replied 1 year ago.
ok, for the hotmail one, go to www.hotmail.com and sign in, check that you see the emails there.
For Ropework-uk.com sign in here and check if the emails are there.
https://webmail.123-reg.co.uk/login/
If so, you do not need to worry about backing them up as they are on the server.
Customer: replied 1 year ago.
All there. I'll sort this in the morning & let you know , thanks for help
Expert:  Richard replied 1 year ago.
your welcome
Customer: replied 1 year ago.
Nothing happened when I pressed F11 omputer just restarted as per usual , this is driving me nuts its vitualy unuseable
Customer: replied 1 year ago.
still having the same problems ,
Expert:  Richard replied 1 year ago.
You need to keep tapping F11 as the computer restarts and keep tapping it until the recovery manager loads please.
Customer: replied 1 year ago.
Have tried this several times & nothing happens . The computer just starts up normally
Expert:  Richard replied 1 year ago.
ok, then the windows image has been removed by someone from the computer.
Do you have the recovery disks still that came with the computer?
Customer: replied 1 year ago.
I've found one that says . Microsoft Windows7 home premium.
Customer: replied 1 year ago.
Could it be a problem with keyboard or mouse ?
Expert:  Richard replied 1 year ago.
No, as it happens with the Keyboard disconnected, so I ruled this out already.
Its the windows disk you use to reinstall, so put it in the computer, restart the computer, and keep tapping any key to start the installation of windows.
Let me know the results please
Customer: replied 1 year ago.
Still no difference !!!!!
Expert:  Richard replied 1 year ago.
you did a full reinstall of windows?
Its like a new computer?
Customer: replied 1 year ago.
Yes it took ages .
Expert:  Richard replied 1 year ago.
Thanks
It is the motherboard that has faulted.
We have ruled out all other causes for this, and confirmed it now.
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you

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