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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16636
Experience:  Over 10 years of professional experience.
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My Samsung laptop crashes when I try to play any PC game

Customer Question

Hi my Samsung laptop crashes when I try to play any PC game how can I remedy this. I am running windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
Let's run a little test. Play one of the PC games. When the screen goes black, start tapping the CAPS LOCK key for about 10 or 15 seconds. When you do that, does the CAPS LOCK light turn off and on?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
no lights come on but machine gets very warm
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Jason Jones and 2 other Computer Specialists are ready to help you
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 62 and click the circle button to start the remote application.
Expert:  Jason Jones replied 1 year ago.
Is the problem fixed? The computer has not rebooted, yet. I see that it is still online.
Expert:  Jason Jones replied 1 year ago.
If you need anything else in the future, please let me know.
Thank you for your time today.
- Jason