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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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The password ***** my new kindle is not the same as my amazon

Customer Question

the password ***** my new kindle is not the same as my amazon password ***** my i pad,i tunes. this is not allowing me to connect my kindle to my network.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Is this the password ***** are asked for when your trying to connect the Kindle to your wifi network?
Please let me know.
Customer: replied 1 year ago.
My password ***** ***** characters long the password ***** the change password ***** is 8 characters long i donot have a password ***** 8 characters
Expert:  Richard replied 1 year ago.
I need to know please which actual Password ***** are referring to.
Customer: replied 1 year ago.
The change password ***** 8 asterics
Expert:  Richard replied 1 year ago.
ok, Ill try again
I need to know please WHAT PASSWORD ***** are referring to
Amazon Password
Wifi Password
Kindle Screen Lock password?
Customer: replied 1 year ago.
My Amazon password *****
Expert:  Richard replied 1 year ago.
ok, then you will have to reset it using the link below
https://www.amazon.com/gp/css/account/forgot-password/email.html
Then once you have reset the password, you can then use the new password ***** set, on the Kindle and it will then be accepted.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please
Thank you

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