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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 15 years of consulting to the IT industry
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I need an expert in Microsoft Excel. I have a Microsoft Excel

Resolved Question:

I need an expert in Microsoft Excel. I have a Microsoft Excel worksheet which comes up with the following message when I try to open it -- Sorry we couldn't find (file name and path) Is it possible it was moved, renamed or deleted?
I really need to get this file back. Help please.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Open Excel and click File and you will see the recently opened files there, if you click on it there, does it then open?
Please let me know.
Customer: replied 1 year ago.

It's there but the same message comes up.

Expert:  Richard replied 1 year ago.
Thanks Martin
Go to the location it says it is at, on your computer.
So click start, computer and go where it is stored.
Do you see the actual file there?
Customer: replied 1 year ago.

Hi Richard

I can see the file where it should be. Date modified is 23.44 yesterday which is when I shut my laptop down.

I should point out that I access this file from the L Drive which is Knowhow cloud.

Expert:  Richard replied 1 year ago.
ok, now double click it there when you see it and tell me if it opens please.
Customer: replied 1 year ago.

Excel opens but I just get the same message. All other files open OK.

Expert:  Richard replied 1 year ago.
Can you provide me the file and I can check it for you
- Click the following link:
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.

I've just tried to do that and a message came up saying 'a device attached to the system is not functioning'

Expert:  Richard replied 1 year ago.
Can I connect to your computer and check this please Martin.
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

Give me five minutes please Richard. Just finishing breakfast.

Expert:  Richard replied 1 year ago.
no problem at all Martin
Customer: replied 1 year ago.

Do I choose basic installation or installation to access pc remotely or run only (one time use)

Expert:  Richard replied 1 year ago.
basic installation please
Customer: replied 1 year ago.

ID 180 380 622

Password *****

Expert:  Richard replied 1 year ago.
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