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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38519
Experience:  Over 15 years of consulting to the IT industry
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I cannot get a wireless/ internet connection on my kindle this

Customer Question

I cannot get a wireless/ internet connection on my kindle this is only since I changed over to eZe-Talk when I try to get a connection to the eZe-Talk site after entering the Pin number which is on the TP-LINK ROUTER IT STILL COMES UP FAILED to be honest I am exasperated with it can you help please IAN
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and try to connect to wifi
Let me know the results please
Thank you
Expert:  Richard replied 1 year ago.
Please return to your question here
Customer: replied 1 year ago.
HI Richard done what you asked still comes back failed
Expert:  Richard replied 1 year ago.
Can you tell me the make and model of the wifi router please
Customer: replied 1 year ago.
It is a TP-LINK Wirless N USB ADSL2+MODEM ROUTER
Expert:  Richard replied 1 year ago.
thanks
Do you have a windows computer already connected to the wireless network?
Customer: replied 1 year ago.
yES IT IS WINDOWS 10
Expert:  Richard replied 1 year ago.
Thanks
I want to get the wifi password ***** checked via this please
Press the windows key + R and type in
ncpa.cpl
Press enter
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use on the Kindle.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you