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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2065
Experience:  A+ MCSE with over 12 years experience.
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I'm working with Windows xp, trying to connect remotely at

Customer Question

I'm working with Windows xp, trying to connect remotely at home.
Trying to home internet which is sky, but it's automatically connecting to bt wifi
I've tried disconnecting and deleting but it still won't work
Pls advise ?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.
Hi Jessica. My name is***** you for your question and the opportunity to assist.If you right-click on the wireless icon in the lower right corner and select View Available Wireless Networksdo you see your Sky network listed?
Customer: replied 1 year ago.
Yes I do. It says automatic with the star icon.
But at the tool bar bottom right shows in brackets bt wifi
Expert:  Byron replied 1 year ago.
Is the BT network also a separate listing?Here's how to get rid of a wireless network (profile) in XPhttp://www.tp-link.us/faq-186.htmlWhen you view the available wireless network if BT and Sky are listed as separate networks, remove BT.
Customer: replied 1 year ago.
I've tried removing it but it won't disappear
Expert:  Byron replied 1 year ago.
That's OK. Highlight the BT network, and click the Move UP button to put it at the top of the list.XP will then try to connect to it first.
Expert:  Byron replied 1 year ago.
I'm sorry. I meant move Sky to the top of the list.
Customer: replied 1 year ago.
Sky won't move up
Can I ask a silly question the WEP OR WPA is that the password ?
Expert:  Byron replied 1 year ago.
WEP and WPA are wireless encryption standards. A wireless network can use either WEP or WPA.Both require a password ***** passphrase to connect to.
Customer: replied 1 year ago.
Okay thank I out in there my wifi password
Expert:  Byron replied 1 year ago.
Was the Sky network asking for a password ***** you to get connected?And you were able to get on?
Customer: replied 1 year ago.
Yes the sky was asking me for a password ***** won't connectBottom icon message showing
Windows unable to find a certified to log you in to the computer
Expert:  Byron replied 1 year ago.
According to Sky "Your wireless password ***** ***** the back or underside of your router and also on the card that came with your router."
Customer: replied 1 year ago.
The password ***** ***** I'm using
Expert:  Byron replied 1 year ago.
OK. Unplug your router for 2 minutes and then power it back on.Restart your computer as well and then try connecting again.
Expert:  Byron replied 1 year ago.
Hi Jessica. Were you able to get connected?If not, can you tell me the precise wording of the error message you receive when trying to do so?

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