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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2409
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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My daughters toshiba satelite c50--138 windows 8 wont turn

Customer Question

my daughters toshiba satelite c50-b-138 windows 8 wont turn on. error code:0xc0000185
j *****@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.What comes up on the screen with the error code, does it say the following at the bottom of the screen:Press Enter to try againPress F8 for Startup SettingsPress ESC for UEFI Firmware SettingsIf not, what do you see?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
YES
Expert:  Martin replied 1 year ago.
Great, what happens if you press ESC (top left corner of the keyboard).Does it go into a blue screen with a bunch of tabs and options?
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2409
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Martin and 3 other Computer Specialists are ready to help you
Expert:  Martin replied 1 year ago.
Press the ESC (escape key) and see if it goes into the BIOS, which is a blue screen with text.We need to disable a few options.I found a video that shows you which options you need to disable, which may be easier to understand than reading
Customer: replied 1 year ago.
where is the video
Expert:  Martin replied 1 year ago.
Before we go to the video, were you able to get to the blue BIOS screen by pressing Esc on the screen with the error?
Customer: replied 1 year ago.
in toshiba setup utility
Expert:  Martin replied 1 year ago.
Great - here's the video, the English isn't too great but it shows you exactly what you need to do:https://youtu.be/NS6vCPBJ7bo?t=53Basicallyt what you have to do is (with the use of the arrows on the keyboard) go to the Security tab, go down to where it says Secure Boot and set it to Disabled. (By pressing Enter)Then, go to the Advanced tab, select System Configuration, hit Enter, go down to Boot Mode and set it to CSM Boot as shown in the video.Once you've made the changes, press F10 to save the settings and confirm the changes.Restart the computer and tell me what happens.
Customer: replied 1 year ago.
reboot and select proper boot device or insert boot media in selected boot device and press a key
Expert:  Martin replied 1 year ago.
Ok, can you shut down (press the power button until it turns off) then turn it on and press Esc and F12 simultaneously as soon as the computer starts coming on. Make sure you press them repeatedly until you see a screen with options on how to boot the computer
Customer: replied 1 year ago.
done that
Expert:  Martin replied 1 year ago.
What options do you see?
Customer: replied 1 year ago.
HDD/SSD,USB, ODD, LAN,
Expert:  Martin replied 1 year ago.
Select HDD/SSD and hit Enter, then tell me what happens
Customer: replied 1 year ago.
previous message re boot
Expert:  Martin replied 1 year ago.
Ok, restart the computer, press F2 (or Del) repeatedly and go back into the BIOS (the blue screen we were at before)Then, go to the Advanced tab, select System Configuration, hit Enter, go down to Boot Mode and set it to UEFI Boot.Press F10 to save the settings, confirm, and reboot again.Tell me what happens this time
Customer: replied 1 year ago.
back to "error code"
Expert:  Martin replied 1 year ago.
Okay - looks like we've isolated the problem.What you need to do is build a boot disk with the create media utility.You'll have to do this from another computer, one with a CD/DVD burner.http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-mediaThe boot disk will then allow you to repair the system files necessary to boot the operating system.Alternatively, you can try setting it back to factory defaults but that will erase all your personal files which I'm assuming you don't want.I can give you the steps to restore the computer to factory defaults if you like but would recommend going the other route, unless of course the files are of no importance
Customer: replied 1 year ago.
threres no cd/dvd player in the computer, can a usb work, give me the factory defaults steps just in case.
Expert:  Martin replied 1 year ago.
Sure, a USB of at least 4GB of space can be used as well.Here are the steps for factory defaults:http://www.mytoshiba.com.au/support/items/faq/71#HDDrec
Customer: replied 1 year ago.
i get message saying that it cant find drivers
Expert:  Martin replied 1 year ago.
What were you doing and what's the full error message?

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