How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

Using an HP Pavilion machine P6000 series. Installed Windows

Customer Question

Using an HP Pavilion machine P6000 series.
Installed Windows 10 Pro several weeks ago and more recently updated Microsoft Office Suite to 2016
Everything has worked fine until the last few days.
Now the start-up procedure will not recognise any of my working files and assigns me a temporary access which really does not achieve anything. Cannot access my USB hard disk back-up, e-mail or indeed all of my working data that was available at switch on. Tried restore and disk repair but after several runs it tells me this cannot be done.
What can I do to get back to normal
Thanks in anticipation of any helpful advice
Robin
Thanks Robin
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.
Do you have activated windows, after installing it ?