How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37846
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

I have a Samsung Galaxy 2 tablet it has suddenly frozen, it

Resolved Question:

I have a Samsung Galaxy 2 tablet it has suddenly frozen, it won't switch off and although fully chagred when I put the charger on nothing happened. The screen is still visible
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Have you tried to press and hold the Power On/Off button on the tablet for about 15 to 30 seconds, then turn it back on and check?Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
I have tried that nothing happened it still shows the screen I was using
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, can you connect the charger to the tablet, then press and hold hard the Power On/Off button on the tablet hard this time for 60 seconds. Please let me know. Thank you.
Customer: replied 1 year ago.
That worked it seems to be back on again. Thanks
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
Viet - Computer Tech and 3 other Computer Specialists are ready to help you