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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40227
Experience:  Over 15 years of consulting to the IT industry
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I have through circumstances had to renew my computer package.

Customer Question

I have through circumstances had to renew my computer package. In the transfer of 'C' drive data my Avanquest data(by PC World) was not included and now of course I have a new email address re-placing the old one I want to 're-join Avanquest so how do I go about it please. Will ****.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
there are a lot of services and products from Avanquest
Which exact product where you using?
Customer: replied 2 years ago.
Windows 10. Machine ASUS
Expert:  Richard replied 2 years ago.
Thats your version of windows, I need to know please which Avanquest product you were actually using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
I previously was on Windows XP-Home and had dealt with yourselves for a long time when required.
Expert:  Richard replied 2 years ago.
I understand, but it is not clear sorry exactly what you would like?
Richard and 7 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Richard, the model is K31 ADE UK011S does this help ?
Expert:  Richard replied 2 years ago.
no sorry, as I still do not know what product you used.
What did it do for you?