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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32161
Experience:  Over 15 years of consulting to the IT industry
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I have suddenly found it impossible to print documents in Adobe

Resolved Question:

I have suddenly found it impossible to print documents in Adobe Reader DC format
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please which version of windows you are using?
And when this problem started?
Thank you
Customer: replied 1 year ago.
Windows 8 Last Friday
Expert:  Richard replied 1 year ago.
Thanks
Can you press the windows key + X and click on Control Panel.
Click on uninstall a Program
Click on Adobe Reader, then click uninstall
Once done, restart the computer and then go here and install it
https://get.adobe.com/reader/
Then try to print.
Let me know the results please
Customer: replied 1 year ago.
Sorry it took so long. That didn't work. The computer freezes completely and you have to switch off the power to start again as the curser becomes unusable
Expert:  Richard replied 1 year ago.
ok thanks
Press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me if you still have the issue please.
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32161
Experience: Over 15 years of consulting to the IT industry
Richard and 6 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
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