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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 41039
Experience:  Over 15 years of consulting to the IT industry
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Cant access google allways offline

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cant access google allways offline
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
On what device are you trying to access Google?
And is it only the Google website you have the problem with? Or all websites?
Customer: replied 2 years ago.
just on a new android tablet
Thanks
When you say Google as this can mean a few things, are you referring to the Google Website?
Customer: replied 2 years ago.
just google crome
ok, go to Settings, Wifi.
Press on your wifi network and press connect.
Enter your password ***** asked and tell me if it now connects please.
Richard and 5 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
authenticating
Perfect, when it has then try Google Chrome please
Customer: replied 2 years ago.
still padlocked
Did it say Authentication error?
Or it says connected?
Customer: replied 2 years ago.
authentication problem
ok, the password ***** are entering in is incorrect.
Do you have a windows computer already connected to wireless network?
Customer: replied 2 years ago.
yes but still no access to tablet
yes, on the windows computer do the following to get the password ***** you need to use on the Android as your entering in the WRONG password ***** connecting.
Press the windows key + R and type in
ncpa.cpl
Press enter
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Customer: replied 2 years ago.
dont know where windows key is located
It has the windows logo on it, to the left of the ALT key
Customer: replied 2 years ago.
nothing happens
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
not avadible
what is not available? Sorry I need more detailed responses from you please
Customer: replied 2 years ago.
the web page team viewer is not available
your doing this on your windows computer correct?
Customer: replied 2 years ago.
have to ,as tablet won,t let me in
yes, the website is working, I am now checking it.
Can you restart the computer and try again please