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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36553
Experience:  Over 15 years of consulting to the IT industry
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Cant access google allways offline

Customer Question

cant access google allways offline
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
On what device are you trying to access Google?
And is it only the Google website you have the problem with? Or all websites?
Customer: replied 1 year ago.
just on a new android tablet
Expert:  Richard replied 1 year ago.
Thanks
When you say Google as this can mean a few things, are you referring to the Google Website?
Customer: replied 1 year ago.
just google crome
Expert:  Richard replied 1 year ago.
ok, go to Settings, Wifi.
Press on your wifi network and press connect.
Enter your password ***** asked and tell me if it now connects please.
Richard and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
authenticating
Expert:  Richard replied 1 year ago.
Perfect, when it has then try Google Chrome please
Customer: replied 1 year ago.
still padlocked
Expert:  Richard replied 1 year ago.
Did it say Authentication error?
Or it says connected?
Customer: replied 1 year ago.
authentication problem
Expert:  Richard replied 1 year ago.
ok, the password ***** are entering in is incorrect.
Do you have a windows computer already connected to wireless network?
Customer: replied 1 year ago.
yes but still no access to tablet
Expert:  Richard replied 1 year ago.
yes, on the windows computer do the following to get the password ***** you need to use on the Android as your entering in the WRONG password ***** connecting.
Press the windows key + R and type in
ncpa.cpl
Press enter
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Customer: replied 1 year ago.
dont know where windows key is located
Expert:  Richard replied 1 year ago.
It has the windows logo on it, to the left of the ALT key
Customer: replied 1 year ago.
nothing happens
Expert:  Richard replied 1 year ago.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
not avadible
Expert:  Richard replied 1 year ago.
what is not available? Sorry I need more detailed responses from you please
Customer: replied 1 year ago.
the web page team viewer is not available
Expert:  Richard replied 1 year ago.
your doing this on your windows computer correct?
Customer: replied 1 year ago.
have to ,as tablet won,t let me in
Expert:  Richard replied 1 year ago.
yes, the website is working, I am now checking it.
Can you restart the computer and try again please

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