How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38587
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

We own an apple imac and the screen has only half of it showing

Resolved Question:

We own an apple imac and the screen has only half of it showing can this be sorted out in some way by us
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcome
As the first step can you please do the following
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Then tell me if it looks correctly now please.
Customer: replied 1 year ago.
still the same ,where is the option key just in case i am not using the right one
Expert:  Richard replied 1 year ago.
Its the key with either Option, Opt or if you do not have that ALT
You were using that key?
Customer: replied 1 year ago.
yes i was but the screen is still the same after a second atempt
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** do this please
Shut down the computer.
Plug in power adapter to a power source and to your computer.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Tell me if it then brings up the rest please.
Customer: replied 1 year ago.
still the same
Expert:  Richard replied 1 year ago.
Thanks
It is the actual screen that has faulted and will be the controller in the screen itself. We have ruled out all other causes for this.
I am really sorry about this and you are going to have to return the iMacto have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
ok you have done the best you could, I did suspect it was a hardware problem but the unit is a few years old