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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5501
Experience:  B.Sc. Computer Science with Honors
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WHY DOES MY AOL ACCOUNT SAY GOODBYE CLOSE DOWN THE E-MAILS

Resolved Question:

WHY DOES MY AOL ACCOUNT SAY GOODBYE CLOSE DOWN THE E-MAILS AND THEN THE COMPUTER IS BLOCKED AND THE ONLY WAY IS TO CRASH THE COMPUTER AND REBOOT
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youPlease let me know the operating system installed on your computer
Customer: replied 1 year ago.
what is the operating system
Expert:  Michelle replied 1 year ago.
do you have windows or macosx
Customer: replied 1 year ago.
windows
Expert:  Michelle replied 1 year ago.
and does the problem come up only when you open your email..if you dont open your aol email, do you still get the message and have to shutdown computer and reboot
Michelle and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
yes
Expert:  Michelle replied 1 year ago.
click here for remote access
Expert:  Michelle replied 1 year ago.
Customer hi michelle this side..i am now connected...michelleclive: please leave the mousemichelleclive: i will have a look at the settingsmichelleclive: please login to aolmichelleclive: aol freezes at randonmichelleclive: andommichelleclive: is that correctGuest: YESmichelleclive: okmichelleclive: do you have any idea when was this working fine the last time..mayeb few weeks ago or a month agoGuest: FEW WEEKS AGOmichelleclive: ok and have you downloaded anything imprtant or made any major changes to the computer since this problem startedGuest: nomichelleclive: ok...now since the problem is completeky random, we will have to check after trying each step if the problem repeats or goes off....as fisrt step i can attempt a system restore to a date when computer did not have aol problemmichelleclive: i will try to restore a month back...then you need to check aol..if problem repeats you can reply to me and we can try further stepsGuest: september-octobermichelleclive: octoberGuest: yesmichelleclive: but before that i need to backup your my documents folder so that the restore does not affect your filesmichelleclive: i will get started nowmichelleclive: which date in october would be fineGuest: 1stmichelleclive: okmichelleclive: we have 5th oct availablemichelleclive: i am selecting thatmichelleclive: ok before i finaliseGuest: okmichelleclive: i would like to tell you that i will get cutoff from remote session when restore startsmichelleclive: so after restore completes use your computer and aol normally as you domichelleclive: if it crashes, just open the just answer email and click on view responseGuest: okmichelleclive: our just answer chat will openmichelleclive: reply to me on thatyGuest: okmichelleclive: i will assist further once i get your responseGuest: okmichelleclive: i will start the restore nowGuest: ok

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