How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16682
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

I have been on Skype but when I changed my laptop

Customer Question

I have been on Skype for years but when I changed my laptop recently I tried to transfer my Skype to the new laptop. I lost all my contacts although I received a list of the contacts which stated I would have to get there permission for them to contact me.The second problem is that I also lost my account on the other laptop which I only topped up quite recently
My E-mail on the old laptop is***@******.***
regards Liam
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.

Thanks for quick response I would like to do that Liam

Expert:  Jason Jones replied 1 year ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Jason Jones and 3 other Computer Specialists are ready to help you
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 65 and click the circle button to start the remote application.
Customer: replied 1 year ago.

JASON I am on my old laptop now, Should I go on to the new laptop .

Liam

Expert:  Jason Jones replied 1 year ago.
Hello Liam,
Yes, please go to the problem laptop and follow those remote instructions.
Thank you,
Jason
Customer: replied 1 year ago.

ManyThanks Jason Liam

Expert:  Jason Jones replied 1 year ago.
Thank you.
Expert:  Jason Jones replied 1 year ago.
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?