How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer System Tech
Category: Computer
Satisfied Customers: 10479
Experience:  11 years experience
13568747
Type Your Computer Question Here...
Russell H. is online now

I am paying €12.49 a month , how can I cancel

Customer Question

I am paying €12.49 a month for photoshop, how can I cancel it
Submitted: 1 year ago.
Category: Computer
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do what I can to provide the right answer to your question. The answer depends to some extent upon what exact version of Adobe Photoshop you purchased - whether it was the CC or Creative Cloud version, or some other version. Basically there's a subscription, and at a guess it is for one year, and I think you probably have a monthly payment basis for the subscription. I advise contacting whoever you bought the subscription from, and cancelling the subscription through them. But tell me the exact details, and I will advise you specifically.
Russell H., Computer System Tech
Category: Computer
Satisfied Customers: 10479
Experience: 11 years experience
Russell H. and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Hi Russell,
Thank you for you reply. I have Photoshop cc 2015. Does that mean anything to you.
Thanks
Francis
Expert:  Russell H. replied 1 year ago.
CC would mean Creative Cloud.
Is it usage of Photoshop the program, that you no longer need, or is it the ability to post to the Cloud free of chage that you no longer need, or both?
Subscriptions to Creative Cloud often involve both privileges, you see, so I have to ask
Also do you recall where/how you bought the subscription? or is there a Payee on the susbscription payments so far?
Customer: replied 1 year ago.
I downloaded it from adobe, I am paying 12.29 per month. The thing is I can not get through to anybody at Adobe
Expert:  Russell H. replied 1 year ago.
Some companies with a web presence are rather un-responsive, unless you use their web interface only. (I.e. it is hard to get someone to answer a phone, pretty much.) It's a sort of modern online corporate culture thing, not the severe abnormality that it would be in an older context. I need to know, if you downloaded it from Adobe, did you do so from www.adobe.com? and, to what site did you address that monthly payment? or what co.? it should show up in your records, credit-card records for instance.
Customer: replied 1 year ago.
Hi Russell,
Just to let you know that I have sorted out my problem with Adobe.
Thanks for your help.
Francis
Expert:  Russell H. replied 1 year ago.
I'm sincerely ***** ***** hear it! I hope I saved you the subscription months, to Creative Cloud Photoshop. Thank you for making good use of the advisory resources of JustAnswer.com. I hope your experience was such that you will return at another time to this site, to ask another question or questions should you have need.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.co.uk/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.co.uk/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.co.uk/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.