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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Mt PC crashed 4 Dec. HP technical help has now restored it

Resolved Question:

Mt PC crashed 4 Dec. HP technical help has now restored it by remote help. But my Kaspersky security is missing. My ID number is (###) ###-####
Can you restore it for me?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
windows 7
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Did you purchase Kaspersky online or in-store previously?Do you still have the order confirmation?Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Purchased on line
Order number(###) ###-####Yes I am on internet
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=fc7a53dd-729b-4057-955a-3659193da163, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Computer Tech and 3 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=fc7a53dd-729b-4057-955a-3659193da163, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
Working on issue. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.