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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9800
Experience:  Computer specialist
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I am trying to install windows 10 my platform is windows 7.

Customer Question

I am trying to install windows 10 my platform is windows 7. The installation gets so far and keeps asking me ti uninstall Nero 7 essentials app??? It then comes up with a long error message Custom Action DLL crashes on last call in function,'NeroAG_unregistercomex' the instaaer must now exit. Then Crash Thread ID4472, Current Thread ID5448.
Help Phil Cullinan
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue. I can correct this issue for you with a remote screen share session. That will allow me to connect to your computer screen and then I can resolve the issue for you.