How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now

My name is***** let a hacker into my hp pavilion

Resolved Question:

hi my name is***** let a hacker into my hp pavilion notebook and now its asking for a password ***** I get to the windows sign in screen can you help me please
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have are getting a power on bios password?
Customer: replied 1 year ago.
how do you mean getting power it just keep coming up with this computer is configured to require a password ***** order to start up please enter start up password
Expert:  Michelle replied 1 year ago.
Please confirm when you power on the computer do you get the password ***** immediately before you get to the windows login screen?
Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Customer: replied 1 year ago.
oh by the way that phone number could be 359 on the end
Expert:  Michelle replied 1 year ago.
in few mins i will call you as you have requested a phone call.The phone number is *****?
Expert:  Michelle replied 1 year ago.
As per the conversation with customer, laptop stuck at bios power on passwordtried to access BIOS as well as system recovery but getting stuck at power on passwordInformed customer that this would need to be taken to Hp authorised service center to get the password ***** unit is within warranty cover, provided HP contact details as well