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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37518
Experience:  Over 15 years of consulting to the IT industry
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My Kindle won't download books because it says I'm not connected

Resolved Question:

My Kindle won't download books because it says I'm not connected to Wifi -but I am. Moreover they have just sent me an Email charging me for a book they say they can't download
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and download a book.
Let me know the results please
Thank you
Customer: replied 1 year ago.
The same: I buy the book, and is listed as "queued. later it will say that I am not connected
Expert:  Richard replied 1 year ago.
Thanks
Which model Kindle do you have?
Customer: replied 1 year ago.
Paperwhite
Expert:  Richard replied 1 year ago.
Can you Tap Menu→Settings.
From the same screen, tap Wi-Fi Networks.
Tap on your network and tap remove.
Then repeat my initial instructions and then connect to your wifi network again.
Tell me if it then allows you to download a book please
Customer: replied 1 year ago.
There is no button marked remove. Please phone ***********
Expert:  Richard replied 1 year ago.
you press on your network then you will see remove or forget, its this you press on
I work online here
Customer: replied 1 year ago.
I do not expect to be charged for this, unless you phone or return by text
Expert:  Richard replied 1 year ago.
I just replied to you, and as I indicated I work online here, not via phone, I never indicated to you I would phone.
Can you do the instructions as I have indicated please.
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