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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a brand new Samsung Galaxy that now refuses my thumb

Customer Question

I have a brand new Samsung Galaxy that now refuses my thumb print and will not accept my Google password.
I can not remember my back up password ***** I can not access my phone messages are received and gmail and yahoo so the internet is on but I can not open my phone /
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
can you tell me which version Galaxy this is please?
Thank you

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