How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I have and I pad mini which works fine in the uk with my home

Customer Question

I have and I pad mini which works fine in the uk with my home internet connection to get both my hotmail and google mail accounts open. When i take it to my home in Spain the internet is fine for gaming, shopping on line and the google mail account, but when I try to open hotmail which is my primary account it keeps asking for a password ***** I have tried inputting the access details for the spanish internet account I have but it refuses to accept them. Very frustrating when everything else works while I am there! It all seems to stem from when I received an email (which I did verify VERY CAREFULLY) that stated hacking had been on the rise and suggested I change some passwords. It worked on everything else but my google mail (in Spain).
Submitted: 1 year ago.
Category: Computer
Expert:  Jess M. replied 1 year ago.
Hi Rowena, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can you please tell me the part of your problem Hotmail account before the @hotmail.com? I just want to check your recovery options for your account.Please let me know by replying to me here so that I can help you further.Best regards,Jess