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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9380
Experience:  Computer specialist
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I have a hotmail account on a ps3 and I've transferred everything

Resolved Question:

I have a hotmail account on a ps3 and I've transferred everything over to a ps4 but I need to access my hotmail account and it won't recognise my email address but if I try to make a new one with the same email address it won't let saying there is one already could you please help me
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue.What is the Hotmail email account address please?
Customer: replied 1 year ago.
***@******.***
Expert:  Randy Computer Tech replied 1 year ago.
Okay, thank you. D I you have a mobile number connected to the account. If yes what are the last 4 numbers? Do you have a recovery email account? Yahoo, etc..
Customer: replied 1 year ago.
If I have a mobile attached it would be 5587 and I'm not sure about back up email as it was quite a while sorry but it would be***@******.*** if there is one
Expert:  Randy Computer Tech replied 1 year ago.
Okay, we can get this solved four you. What is the password ***** you are trying on the Hotmail please?
Customer: replied 1 year ago.
It's cherrycoke1967
Expert:  Randy Computer Tech replied 1 year ago.
Okay, thank you.PLEASE CLICK HEREThen sign in using***@******.*** cherrycoke1967
Customer: replied 1 year ago.
It still hasn't worked it says it doesn't exist
Expert:  Randy Computer Tech replied 1 year ago.
Okay, this sounds like the Sony account may have a different password. The Hotmail email account is working. Did you use a different password ***** the PS3 or 4 account?
Customer: replied 1 year ago.
Ok thanku
Expert:  Randy Computer Tech replied 1 year ago.
your welcome! Please let me know if you need any other assistance.Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.Thank you very much!
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9380
Experience: Computer specialist
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