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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9705
Experience:  Computer specialist
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IMac is showing ? questions marks instead of letters - but

Resolved Question:

iMac is showing ? questions marks instead of letters - but only on my daughters profile and not mine. how can I fix it?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Try this while on her profile, Turn off your Mac by pressing and holding the power button for a few seconds.Press the power button once to turn your Mac back on. When you hear the startup sound, immediately press and hold the Command and R keys on your keyboard to start your Mac from OS X Recovery. Keep these two keys held down until you see an Apple logo or globe appear. If prompted, select a Wi-Fi network to connect to the Internet as part of startup.After the Recovery screen appears, click the Apple menu and choose Startup Disk. Select your startup disk, then click Restart.If you don't see your startup disk listed in the Startup Disk window, close the window and try the next sections of this article.If you don't see your startup diskIf you don't see your startup disk in the Startup Disk window, use these steps to see if your startup disk needs directory repair.Open Disk Utility from the Recoverywindow.In the Disk Utility window, select your startup disk (usually named "Macintosh HD") from the left side of the window. Click the First Aid tab.Click the Repair Disk button to verify and repair any issues with your startup disk.After your disk is successfully repaired, quit Disk Utility. Click the Apple menu and choose Startup Disk. Select your startup disk, then click Restart. If you still don't see your Startup Disk, try reinstalling OS X on your startup disk.
Customer: replied 1 year ago.
Will my daughters work still be there .... i.e. pictures and files etc?
Customer: replied 1 year ago.
She is worried that restarting and recovering the disk will wipe her work - please advise. Thanks
Expert:  Randy Computer Tech replied 1 year ago.
Yes, the files will be okay.
Customer: replied 1 year ago.
it comes up with a message that the start up disk is full - how can she cnange this? none of her apps are opening and icloud isn't working either.
Expert:  Randy Computer Tech replied 1 year ago.
This may be an issue with your mail program incorrectly trying to save a file over and over again which eventually fills the drive. The best way to find out where all the taken up space is to use finder and click the word "go" on the top of the screen. Go to "computer". Then into the Mac HD. Then go into the "users" folder. from there, choose the home folder. Once inside the home folder start right clicking the folders and choosing "get info". This window will show you the size each folder is taking up on your hard drive. Most likely your "library" folder is taking up the significant chunk. Verify it is the mail issue by using get info to find the source of the taken up space.Go to your library folder, then mail folder, and In there need to find and delete the recovered messages and any offlinecache file delete OfflineCache" at: "~/Library/Mail/(your email address here)/.OfflineCacheAnd delete "Recovered Files" Mailbox folder at "~/Library/Mail/Mailboxes/Recovered Messages (your email address here).mboxThen restart your computer.
Customer: replied 1 year ago.
okay - so she did check the folders and deleted a lot of files that she realised were no longer useful. It was showing words and her files seemed to be there. So she shut it down and now it has been 'restarting' with the apple logo and the bar underneath showing that it is just over half way and its been about 20 minutes. She is now giving me a lot of grief! She thinks it is entirely broken - I'm thinking that it needs a bit more time to recover .... but what is the expert opinion at this stage?
Expert:  Randy Computer Tech replied 1 year ago.
It usually does take a while. Nothing will be lost. Wait about 10 more minutes then Shut down the computer.Unplug the power cord.Wait fifteen seconds.Attach the power cord.Wait five seconds, then press the power button to turn on the computer.
Customer: replied 1 year ago.
Where does she enter this "~/Library/Mail/(your email address here)/.OfflineCache ?
Expert:  Randy Computer Tech replied 1 year ago.
go to library folder, then mail folder, then search /Library/Mail/Mailboxes/Recovered Messages (your email address here).mbox
Customer: replied 1 year ago.
She says there isn't a mail folder - there is a messages folder
Customer: replied 1 year ago.
there is a mail app
Expert:  Randy Computer Tech replied 1 year ago.
okay, try emptying theTrash:Ctrl+click your Trash in the the Dock.Select “Empty Trash.”And click “Empty Trash.”Then restart.
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