How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9705
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

I've some how lost the use of my phone, as a phone I've

Resolved Question:

Hi i've some how lost the use of my phone, as a phone I've got no figures or letters app.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue.What is the brand/model of your phone please?
Customer: replied 1 year ago.
Samsung s5
Expert:  Randy Computer Tech replied 1 year ago.
I am sorry i can only chat here.I would appreciate not gteting a negative rating, i have not even had the chance to help you.
Expert:  Randy Computer Tech replied 1 year ago.
The Soft reset will not erase personal data stored on your Galaxy S5. Soft reset means that clean files more frequently the cache stored by the system.1. Turn off your mobile.2. Press and hold “Volume Up”, “Home” and “Power” at the same time.3. After the phone vibrates, release the “Power” button but continue holding “Volume Up” and “Home”.4. Once the screen “Android System Recovery” appears, release all buttons.5. With the “Volume Down” button, navigate and select “wipe cache partition”.6. Press the “Power” button to select.7. Once the cache partition has been wiped, select “reboot system now”.8. Press the “Power” button to restart the device.
Randy Computer Tech and 2 other Computer Specialists are ready to help you

Related Computer Questions