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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Toshiba Satellite C70D--302 laptop running windows

Customer Question

I have a Toshiba Satellite C70D-B-302 laptop running windows 10. Suddenly the cursor froze and has disappeared. Have re-started but to no avail, the cursor is invisible.
Any suggestions
Submitted: 11 months ago.
Category: Computer
Expert:  Satchi replied 11 months ago.
It will be better and quick if I can access your computer remotely to fix the problem ..for that please follow the below steps Please open the below link URL in browser http://www.justanswer.com/remotedesktop/join.aspx?Session=e7adec6a-725d-4797-8ffb-81dc3dc3c557and then click on I agree button .After that click on Download link to download a file and run it
Customer: replied 11 months ago.
Unfortunately I am unable to click on the URL as I cant use the cursor. I have contacted you using another laptop
Expert:  Satchi replied 11 months ago.
OK http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html Try to perform system restore by following above linkand use Keboard arrow key and TAB key to navigate through MENU
Customer: replied 11 months ago.
We cannot do this without a cursor
Customer: replied 11 months ago.
Any suggestions?
Expert:  Satchi replied 11 months ago.
yes it can be done using keyboard only
Customer: replied 11 months ago.
I need a step by step instructions
Expert:  Satchi replied 11 months ago.
In Windows 10, open Start menu or Cortana keyboard search (WINDOWS KEY+S), type "system restore" and click Create a restore point. Rest of the steps can be found from below https://www.winhelp.us/system-restore-in-windows.html

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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