How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask The-PC-Guy Your Own Question

The-PC-Guy
The-PC-Guy, Computer Manager
Category: Computer
Satisfied Customers: 1952
Experience:  20 years experience providing remote computer support
62934938
Type Your Computer Question Here...
The-PC-Guy is online now

I am unable to use excell as all the cells merge in blue when

Resolved Question:

I am unable to use excell as all the cells merge in blue when I try and add a figure
As I use excell for dai;y accounting the mal function is very concerning
How can I restore Excell to normal function
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please which version of excel you are using?
and is it happening with all files or just one in particular?
Customer: replied 1 year ago.
Dear *****
Thank you so much for your response
Last night my Excell reverted to normal ? why I was so relieved I had run HP programme updating etc
My computer is HP Windows 7 So for th moment I do not have a problem BUT I was so glad to find you when I was panicking ( I am 81 years old) HOWEVER This morning I re tested Excell on my financial Excell the problem has recurred ? why when I click over a square to enter a figure nothing happens when I move the mouse it turns all squares light blue . the site is dysfunctional. What can I do ? to return to normal Last night it was behaving itself . Any help welcome. Apologies
Geoff
Customer: replied 1 year ago.
I am using Excel 10 My computer is HP Word 7
It is happeneing on my financial excell files only at the moment
Do hope the above helps Geoff
Expert:  The-PC-Guy replied 1 year ago.
Hi, this is actually not an excel issue, The issue is with your mouse. What is happening when the cells turn light blue is that it means that you are highlighting or selecting a range of cells. I suspect that the left mouse button is either getting jammed or you are clicking and holding the button rather that clicking and letting go. Mice do wear out and do need to be replaced from time to time. In the mean time until you can replace the mouse, you can press "Ctrl" and "G" on your keyboard and type the cell address of the cell you want to goto to modify. for example A1 or F15. I know it would be a pain to work this way, but you can bypass the mouse this way until you can replace it. You can also use the arrow keys on your keyboard to navigate.---------------------------------------------------------------------------------------------------------------PLEASE DON'T FORGET TO RATE SO I AM PAID FOR MY TIMEIT WILL NOT COST ANYTHING ADDITIONAL BEYOND THE VALUE OF YOUR QUESTIONTO RATE, CLICK THE STARS AT THE TOP OF YOUR SCREENDo not rate negatively, instead continue the conversation with me so I can address any of your concerns
The-PC-Guy, Computer Manager
Category: Computer
Satisfied Customers: 1952
Experience: 20 years experience providing remote computer support
The-PC-Guy and 2 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.co.uk/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.co.uk/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.co.uk/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.