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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40921
Experience:  Over 15 years of consulting to the IT industry
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I have a Lenovo FOAU B50-30. Using a Netgear37 Router I am

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I have a Lenovo FOAU B50-30. Using a Netgear37 Router I am getting speeds of 2.73 download and 0.34 uplpad when I check the speed using my ancient Dell laptop. Placing my Dell in front of my Lenovo on the same desk I get the same speeds. However, when I test the speeds of my Lenovo using the same program I only get 0.81 download and 0.32 upload which is frequently too slow to make a connection.
Have you any ideas what can be causing this difference and any ideas to rectify it.
***** *****-Squires
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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To clarify, its the Lenovo giving you the slow speeds correct? And is it via wireless or a cable?
Customer: replied 2 years ago.
Wireless But so is the Dell which is showing the same speeds as with an ethernet cable direct to the router
sorry, I got the wireless part, but what do you mean with
so is the Dell which is showing the same speeds as with an ethernet cable direct to the router
Would it be easier if I called you?
Customer: replied 2 years ago.
I have my Lenovo desk PC at a distance from a wireless router. If I place my Dell on the same desk as the Lenovo I get the same speeds as if I plug it directly into the distant router with a cable. On the desk with the Lenovo it is by wireless
it only confuses it more.
Basically, Lenovo is slow with internet, Dell is normal, correct?
Customer: replied 2 years ago.
YES
Thank you
Which version of windows is the lenovo running?
Customer: replied 2 years ago.
I have told you that earlier. This is going nowhere I am closing this conversation
you just said windows 10, but your talking about 2 computers and your not telling which one you have windows 10 on.
Sorry, but please appreciated I need clarity of the situation if I am going to help you as opposed to guessing. This is why I a asking you to clarify.
I am sorry you do not like this, but I do not guess in order to fix things.
Customer: replied 2 years ago.
Windows 10 on the Lenovo Windows Vista on the Dell and also a Chrome Book which recieves good speeds
Thank you.
Use this site here and tell me what speeds it gives you, as this is the most stable site.
http://speedtest.net
Do this on the Lenovo and the Dell.
Let me know the results from both please.
Customer: replied 2 years ago.
Lenovo Ping 0.29ms Download 2.59 Mbps Upload 0.31 Mbps
Dell Ping 0.45ms Download 2.81 Mbps Uoload 0.36 MbpsBoth tests at Lenovo's usual place and both by wireless
ok, this is expects as your going to get some fluctuation.
If you run it a few times on the Lenovo, do you ever get the lower speeds you were getting with the other test?
Customer: replied 2 years ago.
Test 1 Ping 31 Down 1.42 Up 0.38
Test 2 Ping 29 Down 1.35 Up 0.38
Test 3 Ping 31 Down 1.79 Up 0.38
Customer: replied 2 years ago.
This is better than the usual results from broadband.co.uk on the Lenovo but gives the higher speeds on the Dell
ok, strange it was ok at first, then just dropped.
Can you run both Dell and Lenovo at the same time 3 times as I want to see if something on your network is taking up bandwidth.
Customer: replied 2 years ago.
Test 1 Lenovo Ping 54 Down 1.21 Up 0.37 Dell Ping 47 Down 2.8 Up 0.16
Test 2 Lenovo Ping 31 Down 2.07 Up 0.33 Dell Ping 47 Down 0.61 Up 0.35
Test 3 Lenovo Ping 32 Down 1.47 Up 0.37 Dell Ping 43 Down 2.82 Up 0.33These two machines are never used together.
Was the Dell Ping 47 Down 0.61 Up 0.35 correct? or the 0.61 a typo? As thats a big drop
Customer: replied 2 years ago.
That was correct
ok. looks like your internet connection is fluctuating, and the Lenovo is being mostly effected.
Did this start all of a sudden or has always been the case?
Customer: replied 2 years ago.
It seems more recent and getting worse test on broadband.co.uk 1.12 Down 0.32 Up Test on speedtest 1.29 Down 0.38 Up
ok, did you set up the netgear yourself?
Customer: replied 2 years ago.
Automatic set-up
ok, click this link
http://192.168.1.1
you see a sign in screen?
Customer: replied 2 years ago.
Signed in
ok, go to wireless settings and locate wireless channel.
Tell me what its set to please
Customer: replied 2 years ago.
Wireless Settings
Cancel Apply
Wireless Network
Enable SSID Broadcast
Name (SSID):
NETGEAR37
Region:
Channel:
Mode:Security Options
None
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
WPA/WPA2 EnterpriseSecurity Options (WPA2-PSK)
ok, Channel is blank in your message, can you tell me what Channel is please?
Customer: replied 2 years ago.
Region is Europe Channel is 6 Mode is up to 300 mbps
Thanks
Can you change it to channel 1 and save
Then run speed test using my site I gave you and let me know the results.
Customer: replied 2 years ago.
Changed to Channel 1 Ping 29 Down 1.17 Up 0.38
ok, change to 11 and let me know the results
Customer: replied 2 years ago.
Changed to Channel 11 Ping 29 Down 2.74 Up 0.38
ok, run a number of test and see what the average is
Customer: replied 2 years ago.
Test 1 Ping 30 Down 2.82 Up 0.38
Test 2 Ping 30 Down 2.82 Up 0.39
Test 3 Ping 30 Down 2.66 Up 0.38
Test 4 Ping 30 Down 2.82 Up 0.38
Customer: replied 2 years ago.
Dell test Ping 44 Down 2.8 Up 0.37
ok, the problem you had was interference, someone in your area was using the same wireless channel and this is why you had the issue.
As you see the speeds are now consistent
Leave it on this channel and you will be ok
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Thank you, ***** ***** I could not possibly have solved myself