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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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A problem has occured sending emails. I am able to type approx

Customer Question

A problem has occured sending emails. I am able to type approx 50 words then it "crashes".Up comes a message from AOL "AOL has encountered a problem ..... we have restarted yourAOL software, you are back on line" This happens every time I try to write an email.
Jeff Trowe
TalkTalk account(###) ###-####
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.
Hi,I'm sorry about the issue. When did this issue first occur?Was there any change recently to your computer that may have caused this issue?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
About 3 weeks ago the AOL [email protected] message kept prteventing me from going on line. After a while that stopped happening. then went to stay relatives for a week over new year. On returning home I needed to write an email ..... You know the rest .... The only change that I've made is to download windows 10
Expert:  Viet - Computer Tech replied 10 months ago.
Thank you. Please download and install the latest AOL Desktop program at the AOL website below, and check:http://discover.aol.com/products-and-services/aol-desktop-for-windowsPlease reply at the box below to continue troubleshooting. Thank you.

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