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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38584
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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A problem has occured sending emails. I am able to type approx

Customer Question

A problem has occured sending emails. I am able to type approx 50 words then it "crashes".Up comes a message from AOL "AOL has encountered a problem ..... we have restarted yourAOL software, you are back on line" This happens every time I try to write an email.
Jeff Trowe
TalkTalk account(###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. When did this issue first occur?Was there any change recently to your computer that may have caused this issue?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
About 3 weeks ago the AOL [email protected] message kept prteventing me from going on line. After a while that stopped happening. then went to stay relatives for a week over new year. On returning home I needed to write an email ..... You know the rest .... The only change that I've made is to download windows 10
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please download and install the latest AOL Desktop program at the AOL website below, and check:http://discover.aol.com/products-and-services/aol-desktop-for-windowsPlease reply at the box below to continue troubleshooting. Thank you.