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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36591
Experience:  Over 15 years of consulting to the IT industry
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My recorder has stopped Recording

Resolved Question:

My recorder has stopped Recording
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the model of the recorder please?
Customer: replied 1 year ago.
HUMAX DTR-T1010/GB/300GB
Expert:  Richard replied 1 year ago.
Thank you
Can you please remove the power to the recorder (so unplug it from the power socket).
Then on the actual recorder, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
Humax & You View loaded offered me the chance to record ...but says sorry you cannot record this
Customer: replied 1 year ago.
Need to shop ...before snow .....will contact again later
Expert:  Richard replied 1 year ago.
Thanks
I need you to reset the box please, as its not seeing the hard drive
To do this
on your remote control and go to Settings
> Device Management > Reset YouView Box
Then tell me if you can record please.
Customer: replied 1 year ago.
I can get to settings....but it freezes there or on Device Manager.....
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the problem
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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