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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have a samsung N130 note book i turned it on and it comes

Resolved Question:

i have a samsung N130 note book i turned it on and it comes up phoenix file safe and i need a pass key i dont know what to do help
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Did you set this password? Or has someone had access to the Laptop recently?
Customer: replied 1 year ago.
no password ***** it
Expert:  Richard replied 1 year ago.
Sorry, I do not understand your response.
Where you able to see my questions? I will repeat
Did you set this password? Or has someone had access to the Laptop recently?
Customer: replied 1 year ago.
there was a password ***** it but i took it off my notebook
Customer: replied 1 year ago.
i just need to get my pictures of it but cant
Expert:  Richard replied 1 year ago.
how exactly did you put a password ***** the notebook that you took off?
Customer: replied 1 year ago.
when i bought it 4 years ago u go into account look for user and it asks for password
Expert:  Richard replied 1 year ago.
Thanks.
When are you getting the password ***** immedietly on startup correct?
Customer: replied 1 year ago.
no when i turn on it comes up phoenix failsafe enter pass key
Expert:  Richard replied 1 year ago.
Thanks
Can you do the following please
Go to http://www.failsafe.com/samsung
Enter your email address and password, then click Sign in.
Click on the account tab, then click on My Licences.
Select the notebook to unlock to get the unlock key
Then follow the onscreen instructions to complete this.
Let me know the results please
Customer: replied 1 year ago.
it worked thankyou very much
Expert:  Richard replied 1 year ago.
Your most welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
do i need to keep pass key in case it happens again or take passwords off
Expert:  Richard replied 1 year ago.
Yes, best to keep it in case.
Richard and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
thankyou

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