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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36572
Experience:  Over 15 years of consulting to the IT industry
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My Microsoft mouse has stopped working but battery seems a

Customer Question

My Microsoft mouse has stopped working but battery seems alive
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
If you look on the underside of the mouse, do you see the Laser still showing?
Customer: replied 1 year ago.
Blue light yes
Expert:  Richard replied 1 year ago.
thanks
Can you take the receiver out from your computer and plug it into a different USB port on your computer.
Wait 5 minutes then tell me if the mouse then works again.
Let me know the results please
Customer: replied 1 year ago.
Sorry - receiver? The mouse is without cable lead
Expert:  Richard replied 1 year ago.
Yes, but it connects to a receiver that is plugged into one of your USB ports, it communicates wirelessly with this.
Customer: replied 1 year ago.
I've two wires/cables one of which seems to be related to printer and the other seems to be the main "receiver" or electric supply
Expert:  Richard replied 1 year ago.
yes, and this receiver connects to a USB port on your computer.
If it is not at the moment, this is the issue and you need to connect it into the computer please.
Customer: replied 1 year ago.
The main cable seems to have only one possib le attachment point. I have removed it and put it back
Customer: replied 1 year ago.
The main cable has only one point of entry: I have removed it and put it back, but no change to mouse
Expert:  Richard replied 1 year ago.
ok, sorry but it is not clear what exactly you are referring to.
There is a receiver, on most models it looks like this
http://azsurplus.com/images/MICROSOFT1053.JPG
This needs to be connected to the USB port on your computer so the mouse can wirelessly communicate with it and it communicates with the computer.
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Sorry - I'm lost. the mouse is wireless. I can't see how I can plug anything into it
Expert:  Richard replied 1 year ago.
please wait while I call

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