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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 15 years of consulting to the IT industry
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My Microsoft mouse has stopped working but battery seems a

Customer Question

My Microsoft mouse has stopped working but battery seems alive
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
If you look on the underside of the mouse, do you see the Laser still showing?
Customer: replied 1 year ago.
Blue light yes
Expert:  Richard replied 1 year ago.
thanks
Can you take the receiver out from your computer and plug it into a different USB port on your computer.
Wait 5 minutes then tell me if the mouse then works again.
Let me know the results please
Customer: replied 1 year ago.
Sorry - receiver? The mouse is without cable lead
Expert:  Richard replied 1 year ago.
Yes, but it connects to a receiver that is plugged into one of your USB ports, it communicates wirelessly with this.
Customer: replied 1 year ago.
I've two wires/cables one of which seems to be related to printer and the other seems to be the main "receiver" or electric supply
Expert:  Richard replied 1 year ago.
yes, and this receiver connects to a USB port on your computer.
If it is not at the moment, this is the issue and you need to connect it into the computer please.
Customer: replied 1 year ago.
The main cable seems to have only one possib le attachment point. I have removed it and put it back
Customer: replied 1 year ago.
The main cable has only one point of entry: I have removed it and put it back, but no change to mouse
Expert:  Richard replied 1 year ago.
ok, sorry but it is not clear what exactly you are referring to.
There is a receiver, on most models it looks like this
http://azsurplus.com/images/MICROSOFT1053.JPG
This needs to be connected to the USB port on your computer so the mouse can wirelessly communicate with it and it communicates with the computer.
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Sorry - I'm lost. the mouse is wireless. I can't see how I can plug anything into it
Expert:  Richard replied 1 year ago.
please wait while I call